Mô tả công việc
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Chi tiết công việc Support Executive (Remote) tại Boost Commerce
- Responding to inquiries via live chat and calls
- Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
- Collaborating with product teams to pinpoint issues and providing insightful opinions on potential solutions based on diverse customer feedback.
- Developing an in-depth understanding of AppHub’s core app functionalities and capabilities to become a knowledge resource.
- At least 1+ years of customer support experience in a software product company.
- You enjoy solving problems. You love taking on challenges. You don’t get flustered easily. If you don’t know the answer, you’ll keep going until you find it.
- You like helping people. You get a kick out of getting people to those aha! Moments – (and there’s a lot of those).
- You pay attention to the details. You stay focused and nothing is overlooked.
- You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with it.
- You are motivated and driven. You’re going to take ownership of your time with and truly make a difference.
- IELTS > 6.
- Can use one of the following languages besides English: German, French or Japanese.
- 100% Remote Culture: Work from anywhere that brings you happiness.
- Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
- Time Off: 20 days/year, in addition to Vietnam holidays.
- MacBook Provided.
- Collaborative Events: Offline meet-ups, monthly gatherings.
- Continuous Learning: Technical and general workshops, online resources and course reimbursements.
- Health and Wellness Benefits: Generali Health Care Insurance after successful probation, annual check-up.
- International Exposure: Enhance expertise and English communication skills.
- Supportive Team: Work with talented and friendly team members.
- Full-time
- Working hours: 8:00 AM – 5:00 PM (GMT+7), Monday to Friday with one Saturday per month.
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