Mô tả công việc
Tin đăng này được quản lý bởi
Kỹ năng
Chi tiết công việc Nhân viên Chăm sóc Khách hàng - Customer Relations Officer tại Crescent Mall
- Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations.
- Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required.
- Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall.
- Collect and forward Customer Comment Cards to line Manager.
- Actively participate in any training and development.
- Advise Operational staff on any issues requiring attention.
- Deal with people in distress in a calm and effective manner.
- Maintain the Customer Service Desk in a clean & professional manner at all times.
- Other duties as delegated from time to time by line Manager.
- College or Bachelor Degree in Hospitality or relevant fields
- Previous customer service/ guest service/ reception experience is preferred
- Ability to communicate to a broad range of visitors in a pleasant, friendly manner
- Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
- Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook and PowerPoint
- Impeccable telephone manner, articulate and polite at all times
- Knowledge of operation of standard office equipment
- Sound experience working in a customer-focused and fast-paced professional environment
- Must be flexible, being able to work nights (latest shift will end at 10:15PM), weekends and holidays.
- Work in shifts
- Shift 1: 9:30 - 17:30
- Shift 2: 11:30 - 19:30
- Shift 3: 14:15 - 22:15
- Work 6 days/week
- Salary Up to 8M Gross + Make up Allowance for Female Staff
- 100% Salary Social Insurance
- Personal Insurance after Probation
- 13th Salary, Bonus
- Company Trip
- Discount using Crescent Mall services
An Toàn khi tìm việc trên Glints
KHÔNG cung cấp thông tin ngân hàng hoặc thẻ tín dụng khi ứng tuyển. Nhà tuyển dụng KHÔNG bao giờ yêu cầu chi phí ứng tuyển hoặc phí đào tạo.
Tìm hiểu thêm