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Kỹ năng
Chi tiết công việc Member Service tại Herbalife Việt Nam
- Accurately process local orders from Members via Walk-in channel while providing high-level customer service. Ensure that all orders are handled correctly and with high integrity. (Ability to process about minimum of 50 orders at the counter each 8-hour working day, with no more than 03 errors per month are allowed, but perfect reconciliation is expected daily.)
- Daily reconciliation summary must be submitted every day at appointed time.
- Perform a wide variety of customer service functions including liaising with Members at the counter. Effectively assist Members with all aspects of the business, including the Marketing Plan, order processing, records requests, product or promotion complaints and so on. The answers must be provided accurately, on a timely basis, and with a truly positive attitude, while providing the highest levels of customer service. This is often done in a pressured environment which has very tight deadlines.
- Upsell company’s products and promotional program on every walk-in transaction with Members when time permitted.
- Able to maintain a minimal serving time to shorten the waiting time at the Counters. Total serving time (including waiting time & serving time) shall not exceed 10 minutes.
- Other tasks assigned by Supervisor such as Outbound calls, Member Applications Record support, manually cancelled order support…
- Willing to work overtime as requested, often on End of Month time (EOM).
- Helpdesk support on Company’s onsite events if needed.
- University education.
- Working experience in customer service industry or relevant MLM with cash handling experience is preferred.
- Strong communication, both written and verbal.
- Great active listening skills. A calm, patient and empathetic attitude.
- Great interpersonal and rapport building skills.
- Strong time management and organizational skills.
- Adaptability and flexibility. Fast learner.
- Troubleshooting skills.
- Self-motivated and detailed-oriented.
- Ability to deliver excellent customer service and resolve problems independently under the company’s guidelines, as well as serve as a team role model.
- Ability to work under pressure in a goal-oriented environment and achieve tight deadlines, since flexible working hours may be required.
- Computer literacy.
- Competitive income based on work experiences and individual capacity.
- Annual luxury Kick-off vacation.
- International, professional, creative working environment and talented teams
- 100% official salary during the probation period, 13th month salary, annual salary raises.
- SMUI during the probation period
- Offering employees free or discounted meals
An Toàn khi tìm việc trên Glints
KHÔNG cung cấp thông tin ngân hàng hoặc thẻ tín dụng khi ứng tuyển. Nhà tuyển dụng KHÔNG bao giờ yêu cầu chi phí ứng tuyển hoặc phí đào tạo.
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