Sellerwix is a SaaS company headquartered in Da Nang, Vietnam. We are currently offering services forthe print-on-demand market.
Our company has been growing rapidly and receiving an increasing demand for our products and services. To ensure that we continue to provide the best possible experience to our customers and maintain our reputation for quality. We are looking for a talented Customer Success to join ourteam.
If you are passionate about designing and have the necessary skills and experience, we encourage you to apply for this exciting opportunity with Sellerwix Company. Join ourteam and help us take our products and services to the nextlevel!
● Salary Range: Negotiable (with compensation plan)
● Working time: 8:00 a.m. - 17:30 p.m ( 5 working days per week)
If you are a highly organized individual with a passion for numbers and a desire to work in a fast-paced, dynamic environment, we encourage you to apply forthis exciting opportunity.
● Assist in onboarding new customers, ensuring they have a smooth and positive experience with our products or services.
● Serve as a point of contactfor customer inquiries, providing timely and helpful responses to their questions and concerns.
● Monitor customer usage and engagement, identifying opportunities to enhance their experience and drive adoption of key features.
● Report history of weekly customer usage for leaders.
● Collaborate with cross-functional teams, including Sales, and Support, to address
customer needs and resolve issues.
● Help maintain accurate customer records and documentation, ensuring all interactions and communications are properly logged.
● Support the Customer Success team in various projects and initiatives aimed at improving the overall customer experience.
● Bachelor's degree in the University of Foreign Language orthe University of Economics.
● Excellent communication in English is required.
● Excellent collaboration skills. Honest, hard-working, hard-to-learn, open mindset.
● Experience working for an E-commerce startup is preferred.
● Strong analytical skills, with the ability to analyze data and make data-driven decisions,
are required.
● Ability to prioritize tasks and manage time effectively to meet deadlines.
● Passion for helping others succeed and a genuine interest in building strong customer
relationships.
Why you’d love to work with us
● 12 days of annual leave + 5 sick leave days
● PTI Insurance coverage begins immediately upon signing the official labor contract
● Monthly KPI-based bonuses
● Cash bonuses on holidays and Tet, birthday.
● 13th-month salary and year-end team bonuses (depending on company's business
performance)
● Weekly Happy Hour every Friday
● Annualteam building events and company trips
● Competitive compensation package with a quarterly and annual bonus, annual health
care insurance, and yearly performance.
● Truly a friendly, non-hierarchical, and fast-growing working environment.
● Strongly focusing on personal development and satisfaction with a dedicated training
roadmap as well as a clear career path designed for each individual.
● Perfect for customer service enthusiasts, as we stay up-to-date with the latest industry
trends.
The recruitment process would be short and sweet!
● We read your CV and cover letter carefully and contact you in either case
● If you pass the CV round,then up to 2 interviews are allthat’s left!