We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
YOUR SKILL AND EXPERIENCE
Team leader experience: at least 2 years, team size from 10
Experience with e-commerce/logistic industry or relevant industries.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Develop training plans for your team members.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell, …
English or Chinese: fluently
WHY WILL YOU LOVE WORKING HERE?
Base salary: negotiable (20 -30 gross)
Insurance full gross salary
Address: Tầng 4, tòa nhà Ba Đình, 19 Lê Thanh Nghị, Quận Hai Bà Trưng, Hà Nội