Persyaratan
1 - 3 tahun pengalaman
Minimal Diploma (D1 - D4)
Loker ini dikelola oleh
Yogies sri
Skills
Deskripsi pekerjaan Tech Support Specialist Krenovator Sdn Bhd
Job Summary:
UCARS Singapore is seeking a dedicated and detail-oriented Tech Support Specialist to service our existing clients by addressing issues related to our software. The successful candidate will be responsible for bug fixing, patching, and providing overall technical support to ensure client satisfaction. The role requires proficiency in VB.net and Zsoft.
Key Responsibilities:
- Client Support:
- Respond to client inquiries and issues promptly.
- Diagnose and troubleshoot software problems reported by clients.
- Provide technical guidance and support to clients on the use of our software.
- Bug Fixing and Patching:
- Identify and fix bugs in the software.
- Develop and implement patches to resolve software issues.
- Test and validate patches before deployment to ensure they effectively resolve issues without introducing new problems.
- Documentation and Reporting:
- Maintain detailed records of client interactions, issues reported, and solutions provided.
- Document bug fixes and patches applied for future reference.
- Generate reports on common issues and resolutions to aid in continuous improvement.
- Collaboration:
- Work closely with the development team to escalate and resolve complex issues.
- Collaborate with other tech support team members to share knowledge and improve service efficiency.
Required Skills and Qualifications:
- Proficiency in VB.net and Zsoft.
- Strong problem-solving skills with the ability to troubleshoot software issues effectively.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Prior experience in a tech support or similar role is preferred.
Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in tech support or software development.
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