Persyaratan
1 - 3 tahun pengalaman
Minimal Sarjana (S1)
Skills
Data Engineering
Software Development
Information Technology
Loker ini dikelola oleh
Agnes TRIYANTI
Aktif 2 hari yang lalu
Deskripsi pekerjaan IT Support Officer Pt Aims Progrez
As an IT Support Officer, you will handle all IT related stuff for internal Progrez. Your knowledge and experience in handling and managing IT Asset will be crucial in your position. You also need to implement your skill for both Software and Hardware to make sure operational keep running smoothly. You will also act as Level 1 Support for internal or external, so use your problem solving skills effectively to communicate with customer to ensure the best and high quality solutions.
Qualifications :
- Candidates preferably at least a Bachelor's degree in Computer Science and or Information System
- Have a good communication skill
- Willing to work overtime (if needed) to make sure problem is solved
- Can work as a team
- Have a strong technical background, understand data, platform, and technology
- Fast learner, quick adaptation with new environment
- Have a strong knowledge in Software Development and ITSM is a plus
- Have knowledge or background in using Atlassian software is a plus
Responsibilities:
- Maintain and keep SLA in checked for all tickets assigned
- Act as Level 1 support to respond customer fast and keep them updated
- Act as Level 2 support to troubleshoot the problem occurred. Or find a workaround to temporarily solve the problem while still giving the best solution to permanently solve the problem.
- Create knowledge base for all tickets handle
- Conduct meeting with customer to better understand the problem hence deliver the right solution
- Maintain IT Asset and keep them in safe and clean environment
- Doing post sales activity to external customer
Tips Aman Cari Kerja
Jangan berikan informasi rekening, kartu kredit, atau uang saat melamar kerja. Perusahaan yang legal tidak memungut biaya rekrutmen.
Pelajari Selengkapnya