Persyaratan
1 - 3 tahun pengalaman
Minimal Sarjana (S1)
Skills
IT Management
Software Engineering
IT Infrastructure Management
Troubleshooting
Loker ini dikelola oleh
GlobalTix GlobalTix
Aktif 2 tahun yang lalu
Deskripsi pekerjaan IT Operation / Application Helpdesk GlobalTix Pte Ltd
Application support plays a crucial role in providing frontline support for end-users experiencing issues with various applications within an organization. This role involves handling user inquiries, resolving problems, and escalating complex issues to the appropriate teams. The individual in this position is responsible for delivering excellent customer service and ensuring the efficient operation of business-critical applications.
Responsibilities
•Respond promptly to user inquiries and provide technical support for application-related issues.
•Assist end-users in troubleshooting problems and navigating through application functionalities.
•Diagnose and resolve application-related incidents reported by end-users.
•Escalate complex issues to higher-level support or development teams as needed.
•Log and manage helpdesk tickets for application-related incidents and service requests.
•Prioritize and categorize tickets based on urgency and impact on business operations.
•Provide basic training to end-users on application usage and best practices.
•Create user guides and documentation to assist users in self-resolution of common issues.
•Work closely with other IT teams, including application developers and infrastructure teams, to address and resolve issues.
•Identify recurring issues and collaborate with the team to implement preventive measures.
•Contribute to the improvement of support processes and workflows.
Requirements
•Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
•Proven experience in a helpdesk or technical support role.
•Strong customer service orientation and excellent communication skills.
•Familiarity with commonly used business applications and desktop operating systems.
•Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
•Problem-solving skills and attention to detail.
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