Persyaratan
1 - 3 tahun pengalaman
Minimal SMA/SMK
Loker ini dikelola oleh
Peter Baldwin
Aktif 7 jam yang lalu
Skills
Deskripsi pekerjaan Customer Service F Commerce
Get ready to embark on an exciting journey with F-Commerce into the realm of TikTok, where the boundaries between entertainment and shopping are blurred.
We are delighted to introduce ourselves as the #1 TikTokShop Partner. Elevating the art of connection, engagement, and sales on TikTok. We are here to transform brands' presence on TikTok to not only captivates your senses but also brings joy and interactivity to every click!
As we are at the forefront of E-Commerce innovation, we are looking for Customer Service to join our F-Commerce Indonesia team to create excellent programs to generate best number.
Responsibilities:
- Respond promptly to customer inquiries
- Provide accurate and helpful information regarding product details, order status, shipping, returns, and other related queries
- Assist customers in placing orders and troubleshoot any issues they may encounter
- Process and track customer orders, ensuring accuracy and timely delivery
- Coordinate with the warehouse and logistics teams to address order-related issues, such as delays, damages, or missing items
- Facilitate returns and exchanges, guiding customers through the process and ensuring a seamless experience
- Investigate and resolve customer complaints or issues
- Collaborate with other departments or the brand (client), such as the operations or product team, to address recurring issues and improve overall customer satisfaction
- Stay informed about product features, specifications, and promotions to provide accurate and up-to-date information to customers
- Act as a resource for customers seeking advice or recommendations about products
- Integrating omnichannel customer service (ebuddy) with e-commerce platform store
- Ensure the seamless integration of the customer service system with the e-commerce platform
- Report any technical issues discovered to the Product Development
Qualifications:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
- Proficient in Bahasa Indonesia and English (Chinese is a plus)
Our F-Commerce Indonesia team is comprised of individuals from diverse backgrounds within operating and sales. If you're seeking a team where diversity is celebrated, collaboration is cherished, and expertise in the tech landscape is a driving force, we invite you to join us. Your talent, skills, and passion will find a perfect home for us!
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