Persyaratan
1 - 3 tahun pengalaman
Minimal SMA/SMK
18-28 tahun
Perempuan saja
Skills
Customer Service
Customer Relations
Customer Satisfaction
Customer Support
Loker ini dikelola oleh
gina monika
Aktif 20 jam yang lalu
Deskripsi pekerjaan Customer Service Officer Heykama
Job Specifications
1. Skilled in managing information systems and marketplace platforms.
2. Deep knowledge of digital marketing and marketplace trends.
3. Good interpersonal skills and teamwork capability.
4. Strong communication abilities, both spoken and written, in Indonesian and English.
5. Willing to work outside regular hours.
6. Quick and effective decision-making and problem-solving skills.
Job Description
1. Manage product listings on marketplaces, ensuring accurate product information, updating stock, and organizing product categories.
2. Support buyers and sellers by responding quickly and accurately to inquiries across all marketplaces, addressing complaints correctly according to SOPs, and facilitating smooth returns or refunds.
3. Oversee the entire order process, from processing to delivery monitoring, ensuring customers receive their items on time (including printing invoices and labels from the marketplace).
4. Respond appropriately to all marketplace product ratings to enhance customer trust.
5. Maintain marketplace store performance.
6. Keep good communication with customers.
Tips Aman Cari Kerja
Jangan berikan informasi rekening, kartu kredit, atau uang saat melamar kerja. Perusahaan yang legal tidak memungut biaya rekrutmen.
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