Job Requirements
Skills
Job benefits
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Travels are free
We partner with transport and airline companies so you can go worry-free travel
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Professional Development
Reimburses qualified educational expenses for you who take classes through accredited institutions
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Workstation assistance
Laptop or desktop? We don’t mind! As long as you’re happy with the tool to help you!
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Vacation & Leaves
You can take as many vacations, sick, personal, or mental health days as you need, so long as your manager approves your time off
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Job description for Technical Support Specialist at PT Deneva (DomaiNesia)
- As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.
- Have knowledge of basic Linux command-line;
- Have knowledge of WHM/cPanel;
- Good understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
- Good understanding of CMS / WordPress;
- Good understanding of Web Server;
- Good understanding of Linux / Server troubleshooting.
- Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
- Resolve technical issues and provide support to resolution;
- Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
- Maintain a highly available environment to minimize interruption to customers;
- Monitor the health of the entire hosting environment and uptime server;
- Willing to be placed on-site in Yogyakarta
- Willing to work in shift, especially midnight and weekend shift;
- Posses good problem-solving skills;
- The capacity to work well within a team;
- Attention to detail and logical thinking;
- Have basic knowledge of how operating systems and server works;
- The capacity to clearly explain a technical problem to a customer;
- Outstanding listening and questioning skills.
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