Student Support
IDR5,000,000 - 6,500,000/Month
Full-Time · On-site
Minimum Bachelor’s Degree
1 - 3 years of experience
Posted 11 months agoUpdated 23 days ago
Job Requirements
On-site
1 - 3 years of experience
Minimum Bachelor’s Degree
22-30 years old
This job post is managed by
GE
Growia Education
Online 12 days ago
Skills
Job description for Student Support at Growia Education
Hello everyone, GROWIA is looking for an "Student Support" position to work with us!
Job position: Student Support
is the leading intermediary between the company and the students.
Responsibilities :
- Act as Student's contact point to advise students on the company's educational programs, course consultation, and handling complaint/objectionStudent support in the online educational system (ie User LMS creation & address student's system troubleshooting)
- Assistance to speakers/mentors in providing feedback on homework to students
- Attending classes, communicating with students directly or indirectly
- Ensuring and implementing the educational process (ie sending educational materials, controlling the schedule, motivating students to complete courses on time, etc.)
Qualifications :
- 1 - 2 years of experience in student/customer support in online education will be a significant advantage
- High level of client orientation and empathy
- Ability to multitask and quickly switch between different activities
- Think systematically and responsibly to treat work correctly
- Be flexible and be able to establish contact with any person with internal & external parties
- Literate writing and speaking, the Indonesian language is a must & English proficiency is a must
- Experience in the positions of client manager/consultant or teacher will be an advantage.
Just to know – only candidates shortlisted will be contacted.
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