Job Requirements
1 - 3 years of experience
Minimum Bachelor’s Degree
Male only
This job post is managed by
Val The CONSULTANT
Last active 2 days ago
Skills
Job description for Sales Development Manager at PT Val Konsultan Indonesia
The Roles and Responsibilities of Sales Development Manager
is a leadership role responsible for guiding and managing a team of Sales consultant Representatives to generate leads and build sales pipelines, ensuring the team meets its targets through effective coaching, performance management, and strategic planning.
Here’s a closer look at the responsibilities of a sales development manager role:
• Train the sales consultant team
It takes several months to equip an Sales consultant for their role. During their first few months with the company, they need to undergo extensive training to familiarize themselves with the company’s sales playbook, brand messaging, and products and services. This information allows them to handle any questions from a lead during an appointment setting call.
The sales development manager provides all necessary training. They choose and implement effective training methods to help new and existing SC team members drive the company’s sales objectives.
Supervise hiring and onboarding of new sales consultant team
The sales development representative manager works closely with human resources to find the best SC candidates. They provide a detailed job description with the necessary skills and qualifications for a candidate. They also have the final say regarding who’s shortlisted, interviewed, and accepted.
Once a candidate is chosen, the manager oversees the onboarding process. This includes negotiating the employee compensation and contract, as well as helping them assimilate into their new work environment.
Manage Lead Qualification
Companies use various methods when identifying prospect clients, including product trials, consultations, referrals, social media, and marketing but not all prospects become leads unless their level of interest is determined to fit as a potential customer. The process of filtering prospects to leads can be time-consuming but is crucial to ensure that only high-quality leads are pursued. This is where sales development managers come in.
Part of their responsibility is to filter out leads from prospects. They then assign these leads sales to book appoinment and work on closing deals. By doing this, companies save time and resources instead of pursuing all the potential leads even if they are not verified.
Oversee Sales team metrics
Sales development managers ensure the Sales team’s performance meets the company’s standards. They intervene when employees underperform, identify the root cause of the problem, and offer recommendations such as refresher training or one-on-one coaching.
They also monitor the team’s overall performance and assess whether the set goals are achieved. If it isn’t, they must come up with strategies on how to compensate for the deficit and improve for the next period.
Improve customer retention rate
a company's ability to turn customers into repeat buyers and prevent them from switching to a competitor.
Sales development need to help increase Customer retention refers to an organization's ability to keep customers buying their products and from switching to other providers
Coordinate with other departments
A sales manager has to coordinate with leaders from other departments to achieve the company’s sales objectives. This requires them to attend frequent meetings, maintain performance and progress reports, and develop strategies that support the goals of other departments.
Maintenance Customer Service , Customer Journey & improvements
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.
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