Job Requirements
1 - 3 years of experience
Minimum Senior / Vocational Diploma
18-30 years old
This job post is managed by
Sebrina Kartikasary
Last active 5 days ago
Skills
Job description for Guest Relations Officer at PT NUBE SEMBILAN SCBD
Requirement:
- Ideally, candidates should have prior experience as a Host or Hostes or as a Waiter/Waitress
- Age less than 30 years old
- Have to experience min. 2 years as Hostes in F&B industry
- Understanding of restaurant etiquette is essential
- Experience in managing reservations
- Demonstrable customer-service skills both in-person and over the phone
- Strong organizational skills to monitor the entire dining and bar area
- Good physical condition to walk and stand during an entire shift
- Hospitality certification is a plus
- Fluent English Communications
Job Description:
- Welcoming Guests: Greet guests with a friendly demeanor as they arrive at the venue
- Providing Accurate Wait Times: Inform guests about wait times and manage waiting lists efficiently
- Managing Reservations: Handle reservations and ensure smooth coordination with wait staff
- Escorting Customers: Escort customers to their assigned dining or bar areas
- Menu Assistance: Provide menus and announce the name of the assigned waiter or waitress
- Farewell: Bid customers farewell upon their departure
- Maintaining a Clean Reception Area: Keep the reception area tidy and organized
- Catering to Special Needs: Attend to guests who require extra attention, such as children or the elderly
- Handling Incoming Calls: Answer phone calls and address customer queries
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