Job Requirements
Less than a year of experience
Minimum Bachelor’s Degree
This job post is managed by
Online 4 days ago
Skills
Job description for English Customer Service for Jakarta at Teleperformance
Qualifications & experience:
- University degree / fresh graduate
- English C1 (Jakarta), (will be tested in the recruitment process)
- Excellent written communication skills in english
- Fresh Graduate / Experience handling ecommerce/social media
- Willing to work in Shifting Schedule including weekend and Public Holiday.
- Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
- Ability to handle high volumes during promotions and peak seasons
Tasks & responsibilities:
- Provide timely support to customers thorugh available communication channels (email, chat and call)
- Identify and escalate priority issues through proper channels.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
- Meet all key performance indicators set by the company and client.
- Work with other team members in identifying better ways in providing better customer support.
Benefit:
- Competitive sallary
- KPI
- Health and working assurance
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