Job Requirements
Minimum Bachelor’s Degree
Skills
Interpersonal Communication
Customer Service
Teamwork
Communication Skills
Strong Communication Skills
English Languange
Problem Solving Skills
Troubleshooting
Job benefits
-
Team-building events
Build camaraderie and trust within the company
-
Career growth
Take your knowledge to the next level with our assistance program
-
Vacation & Leaves
You can take as many vacations, sick, personal, or mental health days as you need, so long as your manager approves your time off
-
Professional Development
Reimburses qualified educational expenses for you who take classes through accredited institutions
This job post is managed by
Christy Angelia
Last active 2 months ago
Job description for Customer Service Representative at Influx Inc.
We’re continuously looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe.
Duties:
- You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers.
- Diagnose and solve the customers’ problems via phone, email, and chat.
- Communicate effectively via phone, chat, and email with our customers.
- Coordinate effectively with peers and your manager.
Requirements:
- Fluency in English, spoken and written communication.
- Excellent communication skills.
- Personal integrity and conscientiousness.
- Strong orientation on task completion, results, and strategic goals.
- Team player.
- Continuous learner.
- Good knowledge of G-suites (Google Docs, Gmail, Google Meets, Calendar, and so on).
- Have your own laptop.
- Noise-canceling headset.
Benefits:
- A work-from-home arrangement, which provides some flexibility to a degree
- An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
- A set of international clients with high standards of excellence
- A growing company (and industry), which poses challenges as well as opportunities!
Fresh graduates may apply!
This is a full-time job only, 44 hours per week.
If you're the one that we're looking for, hit Apply! We'd like to have a chat with you! :)
IMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @influx.com.
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