Job Requirements
Less than a year of experience
Minimum Associate Degree
This job post is managed by
Performance Motors
Last active an hour ago
Skills
Job description for Customer Relation Officer (CRO) at PT. Performance Motors Indonesia
Join Our Team as a Customer Relation Officer at BMW-MINI Performance Motors!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? We're seeking enthusiastic individuals to join our team and elevate our customer relations to new heights!
Responsibilities:
- Build and maintain strong relationships with customers, ensuring their satisfaction throughout the entire ownership experience.
- Handle inquiries, feedback, and complaints promptly and professionally, aiming for swift resolutions.
- Coordinate with various departments to address customer needs effectively, including sales and service.
- Assist customers with product inquiries, purchases, and after-sales support, providing detailed information and guidance.
- Proactively engage with customers to gather feedback, identify opportunities for improvement, and enhance overall customer satisfaction.
- Implement customer retention strategies and loyalty programs to foster long-term relationships and repeat business.
Requirements:
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Previous experience in customer service or related fields is preferred but not required.
- Strong problem-solving abilities and the ability to handle challenging situations with empathy and professionalism.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in Microsoft Office suite and other relevant software applications.
- A passion for the automotive industry and a desire to deliver outstanding customer experiences.
Join us in providing unparalleled customer satisfaction and shaping the future of automotive excellence! Apply now to become our next Customer Relation Officer at BMW-MINI Performance Motors!
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