Job Requirements
1 - 3 years of experience
Minimum Bachelor’s Degree
Skills
Customer Service
Problem Solving Skills
Analytical Skills
Teamwork
This job post is managed by
Ovi Dharmayani
Last active a year ago
Job description for Customer Care at PT. Atlas Copco Indonesia
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Job description
- Duties and responsibilities include, but are not limited to:
- Prepare for, book, maintain and follow orders, including pre-payments before delivery and invoicing, as defined in Scala and Seagate System.
- Check contract together with credit controller, logistic dept. and other relevant teams/ departments according to company’s policy.
- Support, coordinate the sales process and progress of orders, check and push the pre-payment, lead time and goods delivery.
- Handle claims ( DOA, Discrepancy ),Goods return, investigate and take appropriate action including arranging the return of faulty or damaged items and follow up credit notes.
- As a contact window with sales, collaborate with Atlas Copco Group company such as SCA,
- Saltus and internal departments and service branches (purchase, project department/Application Center Asia, Service, and Logistics, Power Tool Distribution) to expedite customer orders on time and make the business run smoothly.
- Support the sales man in sales administration work.
- Answer customer telephone queries/ e-mail with respect to orders, deliveries.
To succeed, you will need
Knowledge
- Sound knowledge on SAP, SAP logistic and order process module, Incoterm experience are considered as advantages;
- Strong PC skills and excellent on Excel;
- Strong data analysis skill;
- Good English skill both in written and speaking.
- Have a minimum 2 years in Customer Care/Admin/Sales Administration
Educational requirements
- University degree.
- Personality requirements
- Urgency
- Detail focused
- Patient
- Good telephone manner
- Good at time management
Attributes
·Customer focus
·Proactive
·Analytical
·Problem solving
·Teamwork
In return, we offer you
- We are the world leader of Industrial Tools and have an excellent opportunity to join our team in Jakarta
- Diverse by nature and inclusive by choice
- Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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