Tuyển dụng OSC
Chi tiết công việc
- Check and provide feedback on payment reports from partners to ensure accuracy and timeliness.
- Review and reconcile internal payment reports, taking timely corrective actions to ensure the accuracy of client cash flows.
- Manage the payment error reporting system and propose appropriate solutions to efficiently resolve issues.
- Handle cases of unsuccessful bank payments, search for and propose effective solutions to resolve the situation.
- Lead and manage the Billing team, ensuring optimal and accurate resolution of customer requests.
- Support employees in interacting between relevant departments regarding tasks and procedures.
- Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
- Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
- Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.
- Organize and coordinate regular meetings to report work progress to management.
- Monitor, check, and evaluate the quality of work and expertise of payment staff, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
- Perform other duties as required by management.
- Minimum 3 years of experience in Payment Specialist/Transaction Specialist or related positions: Payment/Cash Flow Processing and at least 1 year of experience in managing a team of 7 to 10 people.
- Bachelor's degree or higher in fields such as Finance, Banking, Accounting, International Business, Commerce, etc.
- Proficient in English communication, with an IELTS score of 6.5 or above or equivalent certifications/qualifications (mandatory requirement).
- Strong communication skills (both with customers and internals), flexible problem-solving abilities.
- Meticulous, careful, ability to calculate quickly and handle issues related to payment data, invoices, documents, etc.
- Age between 25 – 35 years old, in good health condition, and able to work night shifts.
- Proficient in time management, task progress management, and tight team management in a high-pressure environment.
- Can start working immediately, attend interviews, and start work promptly.
- Have previous experience working in banks/financial organizations and possess a solid understanding of Payment practices.
- Candidates who have previously worked with US banks.
- High salaries for high performance; Official Salary: 25.000.000 VND + Bonus.
- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 40 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
- Employment type: Full-time (Night shift).
- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 22:30 – 07:30, 5 days/week (working by US business hours).
- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Mô tả công việc
3 - 5 năm kinh nghiệm
Tối thiểu Cử Nhân
23-35 tuổi
Kỹ năng
English Languange
Invoice Processing
Customer Service
Payment
Problem Solving Skills
Leadership Development
Time Management
Accounting
Banking