Phòng Nhân Sự
Chi tiết công việc
- Respond to all visitor inquiries in a profession, courteous and timely manner, serving as the primary source for visitors seeking information, assistance or store locations.
- Support Centre Management in the communication of implementation of all marketing and PR initiatives and promotions, assisting in the promotion and activation of such programs where required.
- Advise Centre Management, and in particular the Marketing Manager, on any customer feedbacks and trends in relation to Crescent Mall.
- Collect and forward Customer Comment Cards to line Manager.
- Actively participate in any training and development.
- Advise Operational staff on any issues requiring attention.
- Deal with people in distress in a calm and effective manner.
- Maintain the Customer Service Desk in a clean & professional manner at all times.
- Other duties as delegated from time to time by line Manager.
- College or Bachelor Degree in Hospitality or relevant fields
- Previous customer service/ guest service/ reception experience is preferred
- Ability to communicate to a broad range of visitors in a pleasant, friendly manner
- Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level
- Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook and PowerPoint
- Impeccable telephone manner, articulate and polite at all times
- Knowledge of operation of standard office equipment
- Sound experience working in a customer-focused and fast-paced professional environment
- Must be flexible, being able to work nights (latest shift will end at 10:15PM), weekends and holidays.
- Work in shifts
- Shift 1: 9:30 - 17:30
- Shift 2: 11:30 - 19:30
- Shift 3: 14:15 - 22:15
- Work 6 days/week
- Salary Up to 8M Gross + Make up Allowance for Female Staff
- 100% Salary Social Insurance
- Personal Insurance after Probation
- 13th Salary, Bonus
- Company Trip
- Discount using Crescent Mall services
Mô tả công việc
Dưới một năm kinh nghiệm
Tối thiểu Cao Đẳng
Kỹ năng
Customer Service
English Languange
Strong Communication Skills