Job description for Technical Support Engineer - Microsoft Azure at iTechWX
Responsibilities:
- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
- Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
- Sticks to service responsibilities to reach high performance standards.
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
Requirements:
- Have at least 1 year’s working experience in Global customer-facing roles.
- Excellent spoken English is a must.
- Excellent customer service skills
- Passion and desire to develop in the IT industry
Benefits:
- Competitive salary depending on experience
- 90% contribution of the gross salary to social insurance from the company side
- Full salary during the probationary period
- 12 days of annual leave, 8 days of sick leave
- Annual Health Checkup
- For employees working night shift: PVI insurance cover 24/7, night shift meal allowance and 30% allowance on gross salary
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, China, Hong Kong and Taiwan, China.