Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury
Team-building events
Build camaraderie and trust within the company
Career growth
Take your knowledge to the next level with our assistance program
Workstation assistance
Laptop or desktop? We don’t mind! As long as you’re happy with the tool to help you!
This job post is managed by
Huong Dang
Last active 9 days ago
Skills
Job description for Quản Lý Chăm Sóc Khách Hàng at MEDIASTEP SOFTWARE
We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
YOUR SKILL AND EXPERIENCE
• Team leader experience: at least 2 years, team size from 10
• Experience with e-commerce/logistic industry or relevant industries.
• Monitor and improve processes to improve KPIs, customer experience, and work productivity.
• Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
• Develop training plans for your team members.
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
• Willing to support customers every time they need.
• Willing to travel as needed to meet clients and attend events for renew, upsell, …
• English or Chinese: fluently
WHY WILL YOU LOVE WORKING HERE?
• Base salary: negotiable (20 -30 gross)
• KPI bonus
• 13 + 14th bonus
• Annual trip
• 15 days annual leave
• Insurance full gross salary
Interview process
Phỏng vấn 2 vòng
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, China, Hong Kong and Taiwan, China.