Job Requirements
Job benefits
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Career growth
Take your knowledge to the next level with our assistance program
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Wellness
A range of self-help services to support you in stressful situations
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Medical insurance
Cover preventive care at no cost to you; all offer generous coverage for prescription medications; and all provide the financial protection you need in the event of a major illness or injury
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Workstation assistance
Laptop or desktop? We don’t mind! As long as you’re happy with the tool to help you!
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Skills
Job description for Nhân Viên Vận Hành (Operator) at EZYREMIT
- Provide customer service
- Professionally deals with customers' inquiries promptly
- Operate EzyRemit backend system
- Responsible for processing all transactions efficiently.
- Resolve and follow up on pending transactions, escalating where needed
- Ensuring all transactions are performed following the company's Compliance Rules
- Suggest changes or improvements to increase accuracy and efficiency in the operations procedures.
- Conduct department's reports
- Assist the General Manager in creating Operations documents.
- Ad-hoc tasks
- At least one year of experience in Customer services
- Excellent communication skills in both English and Vietnamese
- Have attention to detail
- Strong time management skills
- Strong problem-solving skills
- Be a team player with a "can-do" attitude
- Be willing to work flexible shifts (including night shifts)
- Able to work on special events and holidays
- The ability to work collaboratively in a fast-paced environment
- The ability to work under pressure is necessary
- OT pay according to the provisions of labor law
- Social insurance contribution on max salary range
- Meal allowances for night shifts
- Celebrate for employee's birthday, organize Happy Hours each month
- Training opportunities from foreign experts
- Paid leave
- Fun and creative environment
- Professional development & skills training
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