Job description for IT Specialist (Experienced in Pos/edc and Web Maintenance) at ACS Viet Nam
MÔ TẢ CÔNG VIỆC
• Day-to-day monitor, manage, provide technical supports to entire IT infrastructure system
• Involve in troubleshooting system issue, incident, contact and cooperate with IT vendors to fix issues
• Write/check security policy, standards, operational guidelines, procedures (related to IT) for back-end users on web portal/backend system
• Support, investigate and communicate between internal operation teams and POS/EDC’s vendors (terminal machines) if needed
• Maintenance and support on IT related issues (mainly on Point Management System)
• Manage web portal information
• Watching/monitoring system
• Manage user information
• Analyze/create report on QA/issues ticket data from Vendor
YÊU CẦU CÔNG VIỆC
QUALIFICATION AND EXPERIENCE
• Bachelor’s degree of Information Technology
• 3+ years experienced in IT technical support
• Experience in software development (in any programming language). Web application development (ASP.NET) experience is a plus
• Experiences in Microsoft Office (especially in Excel). Experiences on writing macro for Excel is a plus
• Experience with Windows server and Linux server administration is a plus
KNOWLEDGE, SKILLS AND ABILITIES
• Good understanding of business system operation environment (infrastructure, network, etc.)
• Good understanding of data center operations
• Good troubleshooting skills
• Good communication skills
• Able to work over time or in weekends when there is system trouble
• Intermediate English level
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