Job description for [Hai Ba Trung] Customer Service Leader - Tiếng Anh Khá at Công Ty TNHH Mediastep Software Viet Nam
Mô tả công việc
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Develop training plans for your team members.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
Yêu cầu ứng viên
Team leader experience: at least 2 years, team size from 10
Experience with e-commerce/logistic industry or relevant industries.
Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell, ...
English or Chinese: fluently
Quyền lợi
Base salary: negotiable (20 -30 gross)
KPI bonus
13 + 14th bonus
Annual trip
15 days annual leave
Insurance full gross salary
Glints Safety Tips
Don't provide your bank or credit card details when applying for jobs. Legitimate employers and hiring managers do not require an application fee or expect you to pay for training.
Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, China, Hong Kong and Taiwan, China.