Job Requirements
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Skills
Job description for Customer Support Freelancer at FireGroup Technology
- Make your impact globally on hundreds of thousands of merchants’ success.
- Develop your skills in a fast-paced and highly competitive SaaS market.
- Create and grow continuously among passionate talents with growth mindsets.
- Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
- Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
- Contact customers to receive positive feedback and convert into online reviews and testimonials
- Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.
- Student at 1st-3rd year from any college/university
- An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
- Eager to learn about technology products
- Interpersonal, listening skills
- Strong English written/verbal communication skills
- Data collection and ordering
- Stress tolerance
- Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays
- Night shifts: 6pm-10pm, 10pm-2am, 2am-6am
- Day shifts: 6am-10am, 8am-12pm, 2pm – 6pm
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