Job Requirements
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Skills
Job description for CUSTOMER SERVICE - NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG - NIGHT SHIFT at OUTSOURCE SOLUTIONS CO.,LTD
- Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
- Resolve client complaints and inquiries within the designated scope.
- Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
- Handle emails/calls from customers and company partners.
- Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
- Perform additional duties as assigned by management to support departmental and organizational goals.
- Fluency in English (work with partners and banks in the US).
- Good communication and negotiation skills.
- Minimum of 6 months' experience in customer service or related positions.
- Proficiency in meticulous attention and focus on every detail.
- Proficient in Microsoft Office.
- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
- High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 40 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
- Employment type: Full-time (Night shift).
- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 22:30 – 07:30, 5 days/ week (working by US business hours).
- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
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