Job Requirements
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Job description for BILLING CLERK – NHÂN VIÊN XỬ LÝ HÓA ĐƠN/CHỨNG TỪ - NIGHT SHIFT at OUTSOURCE SOLUTIONS CO.,LTD
- Address customer inquiries/complaints regarding the service and related cash flow matters via email, calls, and messages.
- Create payment plans for customers enrolled in the program and track their payments.
- Work on the CRM system and the company's dedicated accounts to ensure accurate reflection of input data and customer payment information.
- Contact customers regarding payment-related issues.
- Make calls to partners and banks to assist customers with payment-related matters.
- Proactively monitor and follow up with customers on the progress of payment processing.
- Perform additional duties as assigned by management to support departmental and organizational goals.
- Fluency in English (work with partners and banks in the US).
- Graduation from a relevant field of study: Finance, Banking, Economics, Accounting, etc.
- Min 1 year of experience in billing clerk or related job.
- Strong problem-solving and communication skills.
- Ability to calculate quickly and accurately.
- Proficiency in meticulous attention and focus on every detail.
- Proficient in Microsoft Office.
- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
- High salaries for high performance, Official Salary: 14.000.000 VND + Bonus.
- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 40 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
- Employment type: Full-time (Night shift).
- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 22:30 – 07:30, 5 days/ week (working by US business hours).
- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
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