Job Requirements
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Skills
Job description for Assistant to Tour Operation Manager at Joy Journeys
- Position: (01) Full-time and (01) Part-time Customer Service and Tour Arrangement Executive
- Location: District 1, Ho Chi Minh City
- Reports to: Tour Operation Manager
- Education: University degree
- Computer skills: Basic knowledge of Microsoft Office (Excel and Word)
- Fluency in written and spoken English is essential.
- Skills:
- Strong interpersonal and communication skills, with the ability to engage with customers effectively and empathetically.
- Excellent organizational and time management abilities to handle multiple tasks and prioritize accordingly.
- Attention to detail and accuracy in collecting and recording customer information.
- Ability to work independently and collaboratively within a team environment.
- Flexibility to work during regular office hours and extended online-based hours to accommodate customer needs.
- Respond promptly and courteously to customer inquiries, bookings, and messages received through online platforms, social media, and other online communication channels.
- Assist customers with tour consulting, answering questions, and providing relevant information about our services.
- Ensure a positive customer experience by addressing concerns, resolving issues, and maintaining a high level of professionalism in all interactions.
- Collect and review customer information to determine appropriate pickup locations and routes.
- Coordinate with internal teams, including operations and logistics, to ensure smooth and efficient pickup arrangements.
- Maintain accurate records of pickup details, including schedules, locations, and any special instructions.
- Collaborate effectively with the customer service team, providing support and sharing knowledge to enhance overall customer satisfaction.
- Communicate any customer feedback or recurring issues to the Tour Operation Manager to facilitate continuous improvement.
- Submit daily reports to the Tour Operation.
- Communicate with our partners throughout the tour time to make sure everything is ready for use.
- Be able to communicate with all the issues with customers as well as partners occuring while the tour is operating.
- Report immediately to the Tour Operation Manager.
- Work from home on Saturday and Sunday.
- Gain valuable experience in providing customer service in the tourism industry.
- Enhance written and spoken English communication skills through regular customer interactions.
- Develop problem-solving and conflict resolution abilities by addressing customer concerns and resolving issues.
- Improve organizational and time management skills through coordinating pickup routes and schedules.
- Gain exposure to online booking platforms, social media management, and other online communication channels.
- Collaborate with a diverse team, fostering teamwork and collaboration in a professional environment.
- Develop customer relationship management skills by maintaining accurate customer records and addressing individual needs.
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