Job description for Front Office Executive at Worldwide Hotels Group
Responsibilities:
Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
Participate in company's sustainability effort for the environment and being an inclusive employer.
Requirements:
Minimum Secondary Education
Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
Able to speak and understand English
Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.
Independent and able to work under pressure.
Comfortable to work during weekends and public holidays.
Singaporeans only.
