Job Requirements
Less than a year of experience
Minimum Associate Degree
This job post is managed by
HR HR
Last active 2 years ago
Skills
Job description for Client Relationship Manager [INTERN TO PERM] at Paul Hype Page & Co
Role Overview:
The Client Relationship Manager (CRM) serves as the primary point of contact for clients, acting as a liaison between the company and its clients. The CRM is responsible for nurturing client relationships, addressing concerns, and ensuring client satisfaction.
Key Responsibilities:
Client Management:
Develop and maintain strong relationships with clients, understanding their needs, preferences, and expectations.
Serve as the main point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement.
Account Management:
Manage client accounts, ensuring accurate and up-to-date records of client interactions, transactions, and preferences.
Coordinate with internal teams to ensure seamless delivery of products or services to clients.
Monitor account performance and identify areas for growth or expansion.
Communication and Collaboration:
Communicate effectively with clients, providing updates on products, services, and company developments.
Collaborate with sales, marketing, and operations teams to align client needs with company objectives and offerings.
Act as a bridge between clients and internal stakeholders, ensuring that client feedback and concerns are addressed promptly.
Problem Solving:
Proactively identify and address client issues or concerns, seeking solutions to enhance client satisfaction and retention.
Escalate complex issues to appropriate internal teams, working collaboratively to resolve issues in a timely manner.
Anticipate potential challenges or obstacles and develop strategies to mitigate risks.
Retention and Growth:
Implement strategies to retain existing clients and foster long-term relationships.
Identify opportunities for upselling or cross-selling additional products or services to clients.
Work towards achieving revenue targets and business objectives through client retention and growth initiatives.
Qualifications and Skills:
Bachelor's degree in business administration, marketing, or a related field (preferred).
Proven experience in client relationship management or account management.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a fast-paced, dynamic environment.
Proficiency in CRM software and Microsoft Office Suite.
Customer-centric mindset with a focus on delivering exceptional service.
Key Attributes:
Relationship Building: Ability to establish and maintain strong, trust-based relationships with clients.
Adaptability: Capacity to adapt to changing client needs and evolving business priorities.
Empathy: Understanding and empathizing with clients' perspectives and concerns.
Strategic Thinking: Ability to think strategically and identify opportunities for business growth.
Results Orientation: Commitment to achieving targets and driving client satisfaction.
A successful client relationship manager plays a crucial role in ensuring client loyalty, driving revenue growth, and contributing to the overall success of the company.