Deskripsi pekerjaan Contact Center Transportasi Online - Yogyakarta Teleperformance
Qualification :
Minimum D3, S1 any major
Minimum GPA 2.75
Experience minimum 1 year in Call Center Inbound
Fresh Graduate are welcome
Fluent in English both of Reading & Written
Communicative
Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
Willing to place in YOGYAKARTA
Responsible :
Answering an Incoming chats and Respond to Email
Handle Customer Inquiries by Chats
Provide Customers about Product and Service Information
Identify and Escalate Priority Issues
Documenting All Information According to Standard Operating Procedures
Complete All Chat Logs
Updating customers profile into computer
Conduct customer surveys to ascertain level of customer service
Able to quickly locate user problems and provide solution
