Persyaratan
Pengalaman kurang dari 1 tahun
Minimal Sarjana (S1)
20-35 tahun
Loker ini dikelola oleh
Legit Group
Aktif 5 hari yang lalu
Skills
Deskripsi pekerjaan Platform Tech Support Legit Group
Job Responsibilities:
- Diagnose and troubleshoot process flow or technical issues
- Research and identify solutions of platform issues, as well as its potential impact
- Ability to analyze issues and provide accurate feedback to end users
- Track platform issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal / external teams
- Prioritize and manage several open issues at one time
- Ensure all issues are properly manage and improve for platform enhancement
- Collaborate with stakeholders and users to ensure platforms are fully functional after troubleshooting / deployment
- Maintain knowledge base of configurations, process flow and technical docs
- Developing automation scripts, alerting and tools to assist users
- Configure / develop alerting & monitoring platform to analyze performance and reliability
- Hands on platform daily operation and assist users (training / user guide docs)
Job Requirements:
- Proven work experience as a Platform Engineer, Tech Engineer, IT Tech Support, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Good understanding and able to implement Frontend (Reacts) / Backend (Java) tech stack.
- Ability to diagnose and troubleshoot technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Work experience in the FnB industry is a plus.
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