Job description for Villa Coordinator at PT Pakkodian
About the role
You will be responsible for overseeing the day-to-day operations of our luxury villa properties, ensuring an exceptional guest experience. With a focus on delivering outstanding service, you will play a pivotal role in driving the success of our Bali-based business.
What you'll be doing
- Manage the overall operations of our villa properties, including staffing, budgeting, and maintenance
- Oversee the guest experience from check-in to check-out, ensuring high levels of customer satisfaction
- Coordinate with the wider hospitality team to ensure seamless service delivery
- Monitor and analyse performance metrics to identify opportunities for improvement
- Ensure compliance with all relevant laws, regulations, and safety standards
- Foster a positive, customer-centric work culture among the villa staff
What we're looking for
- Proven experience in a similar villa or hospitality management role, preferably in Bali
- Strong operational and project management skills, with the ability to multitask and prioritise effectively
- Excellent interpersonal and communication skills, with the ability to build relationships with guests, staff, and stakeholders
- Proficient in using relevant hospitality management software and tools
- Demonstrated problem-solving and decision-making abilities
- A passion for delivering exceptional customer service and creating memorable experiences
- Fluency in both English and Bahasa Indonesia
- Preferably living in Bali, or willing to relocate to Bali