Technical Support Engineer (Opens For Fresher)
Mô tả công việc
Phúc lợi công việc
Bảo hiểm y tế
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Hỗ trợ đào tạo và cải thiện năng lực
Hỗ trợ laptop, thiết bị làm việc
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Chi tiết công việc Technical Support Engineer (Opens For Fresher) tại iTechWX
Are you passionate about helping others and have a deep understanding of Microsoft O365?
Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
- AVAILABLE TO WORK ROTATION SHIFT ON-SITE ( 6AM- 3PM and 1PM- 10PM )
Requirements:
- Having at least 1 year of working experience in Global customer-facing roles
- Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
- A genuine passion for IT and a desire to grow within the industry.
- A customer-focused mindset with the ability to provide exceptional service
- Open to fresh graduates with an IT-related major.
We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Opal Tower, 92 Nguyen Huu Canh street, Binh Thanh District
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