Phúc lợi công việc
Giờ làm việc linh hoạt
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Miễn phí đồ ăn và thức uống
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
Bảo hiểm y tế
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Hoạt động team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Chi tiết công việc Technical Support Engineer - O365 Commercial tại iTechWX
- The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.
- The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
- Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.
Quy trình phỏng vấn
- Apply via Glints
- Screening interview with our Recruiting Leader
- Interview with our Team Manager
- Final interview with our Operation Manager