Tuyển Technical Support Engineer - Azure Account Team tại iTechWX ở Ho Chi Minh City

Phúc lợi công việc

Giờ làm việc linh hoạt
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Bảo hiểm y tế
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Hoạt động team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Cơ hội phát triển nghề nghiệp
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.

Tin đăng này được quản lý bởi

Bao Tong

Online 2 ngày trước

Skills

Customer Service

Microsoft Azure

Acct Support

Technical Support

Fluent In English Both Oral And Written

Cloud Computing

Chi tiết công việc Technical Support Engineer - Azure Account Team tại iTechWX

Job Description
Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage and web. To establish cloud service, one of the keys is have the Identities ready in the Cloud.
Azure Identity support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position under Azure Identity support team is responsible for delivering Azure Identity Service and support to our global customers with the high customer satisfaction.
The engineer is responsible for support delivery, working with customers to resolve, complex technical customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Identity components; identifying required tools, cloud access, training, processes or capabilities for support to assess issues. Need to closely collaborate with engineering, operations and other CSS engineers.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and new Azure technology training.
The candidate is required to be able to deliver remote proactive service and provide solutions of mission critical issues remotely to WW Microsoft Enterprise Premier Customers with outstanding quality.
Main Responsibilities:
Technical services & Responsiveness
· Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
· Effective Communication & Collaboration
· Identify the right resource to collaborate with to work toward the final solutions.
· Collaborate with cross-group peers both proactively and reactively.
Operational Precision
· Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed.
Training & Readiness
· Identify current knowledge deficiencies/training needs, as well as potential future needs
· Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
· Make effective technical presentations, both internal and external.
· Provide documentation and mentoring to others within your technical specialty.
· Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
· Implement your development plan, actively seek development opportunities, and complete all scheduled training.
· Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans
Qualifications:
· Bachelor degree in Computer Science, Electronic Engineering or equivalent experience.
· Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
· Must have strong verbal and written English skills;
· A minimum of 1-3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
· Strong analytical logic thinking.
· Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS etc. (Plus)
Education
• Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience

iTechWX

51-200 nhân viên

iTechwx dedicates the One-Stop Digital Transformation Service to our customers.

We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.

Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.

Conquer the Everest, Together with iTechwx.

[Contact Center Services]
iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.

[Information Technology Services]
iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.

Company Profile/About us
iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.

We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.

We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.