Chi tiết công việc Team Lead Customer Support (E-Comerce) tại Sharework
Job Decrisption
- Work closely with the team, motivating and coaching them
- Hosting 1-2-1’s to drive team members' performance through continuous improvement and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures toward achieving SLAs
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Work with the management team to identify and deliver positive change and business efficiencies
- Escalate Operations issues for timely support and resolutions.
Requirements
- Bachelor's Degree or above;
- Team management experience
- Coaching and communication skills
- Minimum of 2 year’s experience within a contact center environment as a Team Lead
- Experience in customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative & Critical thinking
Benefit
- Salary: Negotiable, up to 20M/month
- Work in a dynamic, creative environment with young, close colleagues.
- 13th-month salary bonus, hot bonus, salary/performance review, ...
- Social, health & unemployment insurance based on Labor Laws;
- Participate in Company and Group activities: Team building, travel, healing retreat, ...
- English & Japanese class weekly
- Opportunities for development and advancement.
