Team Lead, Account: Lead Full-Funnel Brands

You already know how to run accounts. The question is what you learn next.

Three years in, most account people can manage a timeline, a client and a budget. What gets harder is staying sharp, when the playbook that worked in 2023 no longer moves the numbers in 2026.

This role is for people who want to keep growing: leading key accounts across the full funnel, from brand building to sales on e-commerce, with specialist teams and real data behind every decision.

Who we are

Hiip is an influencer marketing & e-commerce tech company, operating since 2016.

• 10 years in influencer and social commerce, across market cycles and platform shifts
• 6 countries across Southeast Asia
• 1,000+ brands have worked with us

Our own tech: social listening, deep creator profiling and full-funnel conversion tracking

We work with market leaders such as L'Oréal, Unilever, Beiersdorf, Shiseido, Kimberly-Clark, Vinamilk, Masan, Amorepacific and Glico, and with startups that have sharp, different positioning for Gen Z. Backed by 500 Startups (USA), Cocoon Capital and Expara Ventures (Singapore) and Vnet Capital (Thailand). Featured on VTV1, CNBC, ThaiPBS and VnExpress.

The game has changed, for brands and agencies

Social commerce rewrote how beauty and FMCG brands grow. Here is what we see every day:

• The funnel collapsed into one feed. The same creator video now builds awareness, answers questions and sells, often within minutes on TikTok Shop or Shopee.
• Brand and sales teams still work apart. Marketing measures reach, e-commerce measures GMV.
• Someone has to connect the two into one plan. Clients buy outcomes, not deliverables. A list of posts is no longer enough. Brands want to know
• what drove sales and what to do next.
• The rules move every quarter. Algorithms, platform policies, affiliate mechanics and content formats keep shifting.

No brand solves this alone, and no agency solves it with an old playbook. This role sits right in the middle of it.

What you'll own

• Key accounts, end to end. Be the main point of contact for a portfolio of 3-5 brands, from top FMCG players to fast-moving startups.
• Full-funnel project management. Turn a brand brief into one plan across creators, content, ads and e-commerce. Keep scope, timeline, budget and quality on track.
• Account growth. Find where a client can win next: a new category, a new platform, a longer partnership. Grow the account based on results, not upselling.
• Results that make sense to clients. Use our tracking to show what drove awareness and what drove sales, then recommend the next move.
• Lead and coach the account team. Guide 3-5 account executives and trainees, review their work and help them grow.
• Bring the market in. Keep the team and clients up to date on platform changes, new formats and what is working now.

You report to BD manager.

Who backs you up

You lead the client relationship. You don't have to be the expert in everything.

• Creator management team: long-term relationships with creators and affiliates in beauty & personal care.
• Marketing & Commerce team: plans and runs the full funnel, from awareness to sales on TikTok Shop, Shopee and affiliate.
• Creative & production partners: turn consumer insights into content built for today's platforms.
• Hiip's tech: social listening, deep creator profiling and full-funnel tracking, so your recommendations come with data.

What you'll gain

• Full-funnel experience that is still rare in the market. Brand and e-commerce, in one project, measured end to end.
• Two kinds of clients, two kinds of thinking. Large FMCG brands teach scale and process.
• Startups teach speed and sharp positioning. You work with both.
• Skills that stay current. Social commerce, creator economy, data-led planning: you learn them by doing, alongside specialists who work in them every day.
• A real step into leadership. Lead people, own client growth, and build a track record you can point to.

You're a fit if

• You have 3+ years in account management at a social, digital or e-commerce agency
• You have managed projects for top 10 FMCG clients and know what they expect in process, reporting and pace
• You run projects tightly: scope, timeline, budget, quality, and clear communication when something goes wrong
• You have grown a key account, not only maintained one
• You stay curious about new platforms, formats and tools, and you want to keep learning

Good to have

• Hands-on experience with TikTok Shop, Shopee or affiliate campaigns
• Experience leading or coaching a small team

First time leading a team? We'll support you through it.

Maybe not for you if

• You prefer a fixed playbook and a role that stays the same year after year
• You want to manage clients without getting close to the work and the results

Straight talk

We won't promise you a rocket ship. We are a 10-year-old company that still has to earn every renewal.

Clients are demanding, timelines are tight, and the market keeps changing. What we offer is solid work, good people to do it with, and the room to keep getting better at it.

What you get

• Salary: 18 – 25 million VND + KPI bonus
• Performance review every 6 months
• Company trips & team building
• Snacks & drinks at the office
• Social insurance

Where & when

• Office: 240 Nguyen Dinh Chinh Street, Ward 11, Phu Nhuan District, Ho Chi Minh City
• Hours: Mon – Fri, 9:00 – 18:00