Support Analyst
Kỹ năng bắt buộc có
Chi tiết công việc Support Analyst tại Works Pte Ltd
Responsibilities
· Provide technical analysis and post-implementation support to client (located at Raffles Place) on technical issues and change requirements
· Develop system enhancements for Infor CRM implementation using ASP.NET based on client’s requirements
· Conceptualise, design and develop customised modules from scratch
· Work together with Lead Engineer to resolve complex technical issues
· Respond positively to change requirements and drive continual improvement of support practices
· Take ownership and drive effective closure to complex or escalated technical issues
· Keep track of outstanding tickets and update client proactively on resolution status
· Document troubleshooting methodology and resolution steps
· Ensure codes are in compliance to standards
· Participate in system testing and manage UAT
· Generate ad-hoc reports from live system upon client’s request
· Perform any other ad-hoc tasks assigned by superior
Requirements
· Degree in Information Technology or similar qualifications with min. 1 year in similar capacity
· Familiar with development technologies (any one of ASP or ASP.NET) is a must
· Familiar with database technologies (any one of SQL Server or MySql)
· Able to multi-task in a demanding, fast paced environment and work with minimal supervision to meet deadlines
· Able to work independently as well as in a team
· Pleasant personality, with excellent organizational, interpersonal and prioritizing skills
· Organized, self-motivated, enthusiastic and proven rapid learning capability
· Graduates with excellent learning attitude are welcome to apply
· Training will be provided for graduates
· Full-time available
Giới thiệu về công ty
Works is Asia-first blockchain and AI driven work marketplace that enables companies to hire the world's top 3% of freelance talent in business, design and technology, on demand.
The company finds and works with top skilled freelancers in software engineering, design, product and project management and connects them with leading enterprises looking to scale their team for important business initiatives. Back end developer, full stack developer, blockchain developer, AI developer, web developer, product designer, UI/UX designer, engineering manager, business analyst are some of the in-demand roles hiring on Works.
With its AI matching technology, Works helps world-class companies on-board seasoned software engineers such as PHP developers, C# developers, C++ developers, Python developers, React developers and top-tier specialists in technical product management, business analysis and UI / UX design within 48 hours.
Businesses hire specialised freelance programmers in Node.js, Django, and Ruby on Rails, Blockchain and Artificial Intelligence on Works to seamlessly integrate into their teams and work on technical projects requiring best technical practices and specific technology stack. In-demand freelance UI / UX designers who are well-versed in principles of design are hired on Works by leading enterprises to spearhead web and mobile app design for best user experience.
Freelancers on Works secure long-term freelance jobs from the world's leading brands and startups while keeping 100% of their earnings. Works is committed to promote opportunity equality across Asia and the rest of the world through freelance job engagement, with the rise of the gig economy.
Works aims to disrupt the long overdue traditional hiring processes and develop the world's most collaborative freelance talent network - one that is without language barriers, aligns incentives, redistributes value and shares long-term interest with our freelance talents, clients and contributors who help build the network.
