Strategic Account Manager

Responsibilities

- Conduct research to identify new markets and customer needs

- Arrange business meetings with prospective clients

- Promote the company’s products/services addressing or predicting clients’ objectives

- Handle inquiries and requests from customers and address their needs

- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

- Keep records of sales, revenue, invoices, etc.

- Meet regularly with other team members to discuss progress and find new ways to improve business

- Generate progress reports for clients and senior leaders within the organization

- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

- Develop entry-level staff into valuable salespeople

Benefits:

- Salary: Negotiable from 15,000,000 - 20.000.000 (Have commisson)

- Quarterly and year-end bonuses are not included;

- Full regimes and benefits complied with the Law and company policies;

- Salary review once a year/twice;

- 13th month salary;

- Leave 12 days/year;

- General health check-up once a year;

- Team building + travel (3-4 times/year);

- Bonuses based on the company's quarterly and annual business performance;

- Work From Home 4 days/month;

- Learning & Development Program for each level;

- Annual seniority salary increase.

Required skills and qualifications

- At least 06 (six) years of experience in a sales or customer service role

- Advanced negotiation skills to close contracts

- Satisfactory problem-solving skills to help resolve customer complaints or needs

- Strong customer service and interpersonal skills for dealing with different types of customers and clients

- Up-to-date understanding of the industry’s consumer behavior

- English written and verbal communication skills

- Time management and multitasking skills to handle multiple tasks and clients at once

- Strong organizational skills and attention to detail

Preferred skills and qualifications

- Proficiency with common customer success and customer relationship management software, such as Salesforce, Zoho, Hubspot...