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This job post is managed by
Yexthi Marieska
Last active 6 days ago
Skills
Job description for Strategic Account Associate at Cove
About Cove: Cove is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to have a comfortable place they can call home with a seamless rental experience from end to end. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Jakarta and make the whole rental process seamless from end to end. Our contract terms are flexible like our tenants’ lives and our rental prices include everything from utilities and wifi and weekly cleaning. What’s unique about Cove is that our tenants get matched with great flatmates and also have access to our community events around the city.
At Cove we reward and praise strong performance and strive to produce zero-defect results. We always aim for excellence and to always have the mindset of continuous improvement. In achieving results, we still make work fun and we completely value our team as people, not just resources in which we display care as well as empathy. Celebrating success with our team is also our priority and we highly encourage integrity and transparency.
Job Title: Strategic Account Manager/Associate
Job Type: Full-Time
Start Date: ASAP
Reports to: Head of Operations
Role Purpose
Your main focus will be to control the quality of Cove’s standards on our partners’ properties, ensuring recommendations are being implemented correctly and consistently. Become the first point of contact to resolve, manage and advise the franchisee to perform and thrive in partnership with Cove.
Responsibilities:
Illustrate Cove’s core values and strive to achieve our standard of operations
Act as the liaison between Cove and property owners that partner with us
Spot the pattern using data analysis and qualitative observations.
Create operational assessments and recommendations for partners
Conduct routine property inspections and submit inspection reports to ensure compliance
Conduct regular training for our partners’ team to ensure good implementation of our SOPs
Ensure the usage of the app by partners, including the ticketing system
Conduct routine checks on tickets of properties to ensure the tickets are being resolved according to Cove’s standard
Assist with our partners’ operational issues when necessary
Requirements:
Bachelor Degree in any major
Preferably has experience working in the real estate, hospitality industry, and/or early-stage startup
Tech-savvy (able to write product documentation and understand users’ pain points)
Fresh graduates who are highly organized and have excellent communication skills are welcome to apply
Core Skills/Competencies:
Excellent communication and relationship-building skills
Data analysis and understanding are a must (minimum pivot table and basic excel formulas)
Assertive and well organized
Result oriented
Always learning and having a continuous improvement mindset
What’s in it for You: Join us and you’ll be surrounded by our three inspiring co-founders: Sophie, Luca, and Guillaume. You’ll also be working directly with them and get to experience first-hand what it takes to get a new high-growth business off the ground. Working for Cove gives you the opportunity to learn in an exciting young startup incubated through Antler. Co and take ownership from day one. The team is fast-paced but you can expect a highly-supportive environment where your voices will be heard and appreciated at all times. We are hard-working and expect results but definitely value employee engagement as well as committed to creating a human and empathetic environment. We actively encourage your development to help become a better you with plenty of fun thrown in.
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465