Spesialist E-commerce

Responsibilities :

• Manage all assigned online store activities, including product uploads, pricing updates, and handling customer inquiries and chats
• Manage all features in e-commerce marketplaces, such as store vouchers, flash sales, store feeds, and broadcast features
• Create and execute promotional strategies to increase sales and conversion rates
• Plan and optimize marketplace advertising campaigns to maximize ROI
• Increase product exposure, page views, and conversion rates through continuous optimization
• Analyze and prepare reports on daily, weekly, and monthly sales performance, product sell-through, and competitor insights in a timely manner
• Manage and monitor the delivery process and ensure smooth after-sales follow-up on assigned accounts
• Experienced in handling Shopee Instant / Same Day delivery orders, ensuring timely processing and coordination with warehouse and logistics teams
• Experienced in managing returns and refund processes, including investigation, coordination, and resolution to maintain customer satisfaction
• Skilled in handling customer complaints and negative reviews, providing appropriate responses and solutions to maintain store reputation and customer trust
  
  
  Requirements:
• Bachelor's Degree Holder from all major are welcome to apply
• Have high interest on e-commerce and possess a solid understanding of e-commerce frameworks
• Have at least 1 year of e-commerce operations/ e-commerce specialist experience in Brand or similar roles would be preferred
• Have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
• Target oriented, Detail oriented, well organized and have a willing to learn attitude
• Have excellent interpersonal and communication skills, thrive in matrix environments, and are adept at building relationships with different stakeholders
• Willing to work Shifting
• Have good command in English
• Will be located at Sedayu City (near with Kelapa Gading)