Mô tả công việc
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Skills
Chi tiết công việc Service Manager tại The International Coding School Algorithmics
- Ensuring excellent parent & student experience (including progress updates, foreseeing parent concerns, problem solving issues, handling complaints)
- Accountable for onboarding new student and parents
- Accountable for classroom and centre facilities, including centre supplies
- Planning and delivery of events (in coordination with Marketing)
- Raising concerns to relevant head of departments
- Accountable for KPIs
- Developing & maintaining Academic/Centre community
- Oversight of student progress at center
- Inter-department communication comply to company policies, systems & SoP, maintain and resolve issues
- Responsible for operational sheets and management reporting within campus
- Ensure systems data integrity within centre
- Training of operational sheets to new members
- Oversight of staff training
- Responsible campus scheduling and campus payroll (including TAs)
- Forecast teacher needs for new classes and maintaining scheduling efficiency with Academic Resources Manager
- Coordination with Academic Resources Manager to ensure teacher availability for Trial, Catch-up and existing classes. (Including seasonal events/additional programs)
- Responsible for recruiting Program Supervisors for their Campus
- Inventorization of academic materials
- Inducting new teachers and teaching assistant in centre facilities
- Participate in training
- Keep up to date with changes and initiatives in education
- Written and Verbal English proficiency of 6.5 and above (no need for certification, CV must be in English)
- At least 1 year management/supervisory experience
- Proficient in computer administration - Google Suites, excel
- Passion for education
- Highly organised, proactive problem solver and attentive to detail
- Great interpersonal skills & customer service oriented
- Background in retail education preferred
- Enjoy welfare policies in accordance with the company's regulations
- Coaching opportunities: to be trained in professional knowledge & essential soft skills.
- Opportunities to practice English and take classes at the center to improve capacity.
- Colleagues: The working environment is dynamic, professional, friendly, with promotion opportunities.
- 12 day leave/year
- Social insurance, Health insurance
- Birthday party, Happy friday, Teambuilding,..
- 44 hours/week, arranged by Line Manager
- Nguyen Van Huong, Thao Dien Ward, District 2, HCMC
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