Job description for Senior Progress Advisor at English 1 - Rawamangun at English 1 (HS Group)
Job Overview
Do you have what it takes to convince your customers to stay loyal to the same brand and continue buying from you? Do you genuinely care about education and students' progress? Are you patient, positive, and empathetic? Do you feel like you can put yourself in customers' shoes and are not afraid of critical feedback? Then this role is perfect for you.
What Exactly Will You Be Doing?
You will be responsible for re-selling English 1 courses and generating referrals by building long-term relationships with customers, timely communication about students' study progress, resolving emergent concerns or questions, and ensuring that customers' needs are met.
- Building trust relationships with students and their parents
- Re-selling core courses to customers
- Daily communication with customers about their concerns and questions
- Generating referrals
- Updating customers on students' progress, assigned homework, and covering in class
- Consistently informing customers about all necessary information and changes.
- Preparing and delivering parent-facing events following the suggested framework
- Recording all the necessary group-, student- and parent-management operations using a CRM system.
- Observing lessons to understand students' performance better, sharing with their parents
What are the basic requirements?
- Love children and care about their growth
- Service mindset: treating each customer the way you want to be treated
- Good emotion and stress control
- Excellent self-learning ability
- Can-do attitude, emotional intelligence, and passion
- Sales ability: delivering effective sales pitches & and closing deals
- Excellent communication and problem-solving skills
- Good planning and organizing ability, work flexibly, and able to deal with uncertainties
- Ability to work on weekends and 6 day(s) Working/week (the off-days will be on Sunday)
- Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Bachelor's degree in Education or English majors are preferred with Min. GPA 3.2 on a 4.0 scale
- Experience working in the hospitality/customer service industry (minimum for two years)
- Candidate must possess at least a Bachelor's Degree in Commerce, Marketing, or equivalent with a Minimum GPA of 3.2 on a 4.0 scale.
- At least 2 Years(s) of working experience in the related field is required for this position.
- To be placed in English 1 Rawamangun
