Senior Agent Contact Center

PT. Transcosmos Indonesia

Rp3,700,000 - 4,200,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Associate Degree

22-35 years old

Skills

Customer Support

Help Desk

Communication Skills

Customer Relationship Management

Problem Solving

Customer Service

Call Center

Outbound Call

Job Benefits

THR

Work Insurance

Career Path

Perform Bonus

Health Insurance

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Job description for Senior Agent Contact Center at PT. Transcosmos Indonesia

Job Description:

Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
Provide the appropriate solutions for Customers' cases related to Request & Complain for Online Travel Agency within the agreed SLA
Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
Always comply with the latest SOP, Working Instructions, Company guidelines
Actively involve in team's activity based on availability"

Job Requirements:

Experienced contact center agents (preferably experience in the online travel agency)
Min. D3 - S1, with min GPA 2.75
Familiar with Salesforce/CRM
Preferably have active English skills (speaking/writing/reading/listening) min CEFR Level B1- Upper Intermediate
Willing to work in a 24-hour shifting
Willing to be placed in Semarang
Willing to join as soon as possible

PT. Transcosmos Indonesia

Outsourcing/Offshoring

1001 - 5000 employees

PT Transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan and PT Cyberindo Aditama (CBN).

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.

transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).

transcosmos continues to pursue operational excellence by providing these services through our 129 locations in 18 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.

transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Office address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) lt. 7, Jl. Prof. DR. Satrio Jl. Mega Kuningan Barat Kav E. IV No. 6, 12940

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