Chi tiết công việc Senior Account Executive tại CREASIA GROUP
Key Responsibilities
1. Client Management & Account Servicing
• Serve as the key day-to-day contact for assigned clients, building strong and trusted working relationships.
• Understand client objectives, requirements, and expectations to support effective project planning and execution.
• Support the Account Manager / Account Director in preparing proposals, timelines, quotations, work plans, and client presentations.
• Ensure clear, timely, and professional communication with clients throughout the project lifecycle.
• Manage client feedback, resolve issues proactively, and maintain a high level of client satisfaction.
2. Project Management & Campaign Execution
• Coordinate with internal teams and external partners to ensure smooth and timely project execution.
• Take ownership of project timelines, deliverables, and follow-up actions to ensure efficient execution.
• Monitor project progress closely and identify risks, issues, or delays early, with timely escalation where needed.
• Ensure all deliverables meet agreed quality standards, client requirements, and brand guidelines.
• Support the team in managing quotations, budgets, and operational processes to ensure cost control and execution efficiency.
3. POSM Development & Execution
• Coordinate the development, production, and deployment of POSM materials for client campaigns and activations.
• Work closely with creative, production, procurement, and vendor teams to ensure POSM is delivered accurately, on time, and within budget.
• Monitor POSM quality, specifications, quantity, and installation to ensure alignment with approved concepts and brand guidelines.
• Follow through on production timelines and troubleshoot execution issues related to POSM delivery and implementation.
4. Performance Monitoring & Reporting
• Track project performance, campaign results, and key KPIs to ensure execution effectiveness.
• Prepare post-campaign reports, including performance analysis, key learnings, and recommendations for improvement.
• Monitor budget utilization and support financial reconciliation of assigned projects.
• Maintain organized project documentation, status updates, and reporting for both clients and internal stakeholders.
5. Market Understanding & Continuous Improvement
• Stay informed about market trends, shopper behavior, retail dynamics, competitor activities, and industry developments.
• Contribute ideas and recommendations to improve campaign effectiveness, service quality, and client solutions.
• Identify opportunities to strengthen client relationships and support business growth through excellent delivery.
Key Qualifications
Education
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
Experience
• Minimum 4–5 years of experience in account servicing, client management, project management, or campaign execution within a marketing agency, execution agency, retail solutions company, or related industry.
• Hands-on experience working with FMCG, retail, trade marketing, activation, field operations, or experiential marketing clients is strongly preferred.
• Practical experience in managing POSM development, production, and execution is required.
• Experience working with vendors, suppliers, and production partners for campaign materials and on-ground execution is a strong advantage.
• Proven experience in handling multiple projects and stakeholders in a deadline-driven environment.
• Good understanding of marketing execution (BTL), brand activation, trade marketing, retail execution, and shopper/field operations.
Benefits:
• Competitive and transparent salary and bonus structure, along with full allowances in accordance with company policy (lunch, phone, 13th-month salary, etc.)
• 100% salary during probation, with annual salary review
• Statutory insurance coverage and additional private health insurance after probation
• Work in a values-driven environment that emphasizes Integrity, Compassion, Excellence, and Innovation
• Opportunities for sustainable career growth and continuous learning in a professional and dynamic workplace
• Make meaningful contributions through projects and initiatives that create positive impact for clients and the community
