Senior Account Executive

About Dinosaur:

We are Dinosaur Vietnam - the Creative Agency for Challenger Brands. Our team of international award-winning creative and strategists deliver innovative and distinctive work that cannot be replicated. From surreal to groundbreaking, our limitless ideas enable challenger brands to break from the status quo and compete with market leaders. Dinosaur Vietnam provides a comprehensive range of services, including brand strategy, integrated advertising, digital experiences, social media, commerce, content partnerships, KOLs, design, and production. Trust us to guide your brand towards a lasting legacy.

Job Description:

Support/ Work under supervising of Line Manager in key responsibilities below:

1. Account management:

• Communicate with clients to understand client’s expectations, being the key contact between clients and internal/ external teams.
• Able to discuss, filter feedback from client and guide the team efficiently.
• Build and maintain good relationship with current clients.
• Can maintain and build trust with junior levels, both internally and externally.
• Be able to develop a brief for creative execution or production based on a good understanding and interpretation of Client needs.
• Coordinate with various internal departments to keep everyone involved in processes and on schedule.
• Undertake the development necessary for each concept as briefed e.g., sourcing/contacting third parties/obtaining quotations/briefing internal and external facilities - normally under the supervision of senior account leaders.
• Develop a critical eye for material produced by account team/creative ensuring it is free of errors and omissions.
• Ensure regular communication of project status with line managers.
• Execute, support and monitor project, to ensure sure smooth and flawless processes during projects.
• Coordinate, composition and verbal briefing of internal and external resources as required e.g., creative, production, third party specialists, etc.
• Prepare weekly WIP (Work in Process) reports as required and other documents/materials for internal and external meetings, on-time and free of errors.
• Produce accurate contact reports following any contact with Client – provide Clients contact reports within 24 hours of meetings. These may be actions listed in an email; to be evaluated and approved by your line manager on the basis of the profile of the meeting/level of contact prior to circulating same
• Identify potential issues or delays in the project, understand clients’ pain points and discuss with internal teams to find out effective solutions.
• Engage with client’s industries to collect observations and take out relevant insights whereas possible.
• Assist line manager in building and nurturing relationship with client and other agency partners.

2. Quality assurance and operations:

• Review/Check works from the creative team and present with clients, making sure deliverables are on the same page with expectations.
• Prepare presentations and host meetings with internal & external teams.
• Check works in progress to make sure things are on track & deadlines are met.
• Obtain sufficient knowledge about internal working process and client working process in terms of creative development, production, media & financial management.
• Keep track of new trends on social media to update & inspire the creative team.
• Maintain contact with creative team.
• Ensure creative team motivation and working processes.
• Assist creative team with relevant information/materials.
• Manage project quotations, time-line, payment collections and releases to vendors on time to ensure a safe & smooth operation process.
• Ensure necessary internal alignments with higher seniors are made before every creative, cost and timeline presentation to clients.
• Always consult with line manager in regard to enquiries by providing own thoughts in terms of solutions. Do not just relay questions to line manager. (We need a problem-solving mindset, not problem seeing).

3. Planning and general execution management:

• Understand client’s products, competition landscape, consumer insights & creative rationales in order to recommend the best solutions to clients.
• Develop communication strategy with wide range of client’s information.
• Suggest relevant team structure to internal higher seniors to ensure relevant capabilities and creative styles for clients.
• Develop client’s brief for internal teams. And manage campaign assets effectively and obtain basic understanding about the relationship between planning, creative, production, media, finance & others.
• Keep track of campaign execution from brief to final deliveries, KPIs, payments and paper works.
• Be an information manager of the team to refer all meeting notes & working files with clients.

Qualifications:

1. Education:

• Bachelor degree in Marketing/ Advertising/ Digital/ Communication or related fields

2. Work experience:

• Have experience in the same position at least 6 months – 1 year as an Account Executive/ Senior Account Executive in digital/ creative agency

3. Functional skills:

• Good knowledge of Client Services, Communication Planning, Project Management
• Good communication skills in both Vietnamese and English, interpersonal and relationship building ability.

4. Soft skills:

• Ability to work under pressure
• Positive, Initiative and flexible
• Strong sense of teamwork
• Well organized and logical
• Can-do mindset
• Active listener and learner
• Ability to collect, analyze & interpret raw information into useful take-outs is a plus
• Ability to deal effectively and professionally in a rapidly changing environment.
• Ability to work independently under high pressure and at high level of time and self-management.
• A personable and professional character that will allow you to build client trust
• Proficient in Microsoft Office

P/S: Only qualified candidates will be contacted but we will keep every CVs in our talent database for future reference.