Chi tiết công việc Sales Support Specialist tại Bss Group
Overview:
The Sales Support Specialist is the first point of contact for merchants evaluating our products before purchase. You will consult, demonstrate, and nurture leads through to conversion — combining presales skills with a genuine understanding of the Shopify ecosystem.
Key responsibilities
- Review and triage incoming tickets daily to identify high-intent prospects; ensure first response within 2 hours for active leads
- Produce personalized screen-recorded demos (Loom or similar) tailored to each merchant's industry and use case
- Execute follow-up sequences for prospects who have not yet converted
- Handle common objections around pricing, compatibility, and competitor comparisons using a defined playbook
- Document recurring objections and conversion patterns; report weekly to CS Lead.
- Conduct video calls (Google Meet, Zoom) to demo the theme for prospective customers.
Requirements
Must have:
- 1–2 years in customer support, presales, or a sales-adjacent role
- Working knowledge of Shopify — store admin, theme basics, merchant workflows
- Proficient written English; able to communicate clearly with international customers
- Comfortable recording and sending screen demos (Loom or similar)
- Organized and self-directed in managing a multi-thread ticket queue
Nice to have:
- Experience with Shopify OS 2.0 themes
- Prior use of Crisp or any helpdesk tools.
- Background in fashion, F&B, beauty, or other ecom verticals
- Basic understanding of conversion rate optimization
Compensation
- Base: up to 18,000,000 VND/month Gross (commensurate with experience) reviewed after the first 2 months and every 6 months. 13th-month salary based on business performance.
- Commission: performance-based, tied to presales convert rate
- Probation: 2 months at 85% base salary; full benefits upon confirmation
- Working time: 5 days per week, 8:30 to 17:45, Monday to Friday. 13.5 days of paid leave per year (12 statutory days + 1.5 days for the annual company trip). Flexible working hours supported.
- Birthday gifts, seniority allowance, and company-sponsored coverage for specialization courses or career certifications.
- Youthful working environment. Clubs for football, running, gaming and more. We respect differences and focus on human development.
- Regular team-building, picnics, summer trips, and volunteer activities organized by BSS.
- Convenient office on the 14th, 18th, 19th, and 20th floors with scenic views. Tea, coffee, and drinks are always available.
- Social Insurance and Health Insurance are covered by the company after 2 months of probation, and other benefits per Labour Law.
