Job description for Sales Specialist (Renewal - Aftersales Education - Conversational English) at 51Talk Headquarters
WE ARE HIRING
Sales Specialist (Renewal - Aftersales Education - Conversational English)
Who we are:
51Talk is a leading international EduTech company known for providing top-quality English language education and NYSE-listed since 2016, the world’s largest stock exchange. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences
What you will do as Student Success:
50% sales 50% service
- You will supervise students to help them complete their monthly classes and encourage frequent attendance, ensuring positive learning outcomes.
- You will contact paid students or their parents to introduce relevant product upgrades, promotions, or renewal options.
- You will identify up selling opportunities by analyzing customer preferences and class participation trends.
- You will build and maintain strong, trust-based relationships to increase customer satisfaction and long-term retention.
- You will respond to customer inquiries, provide accurate product information, and handle objections in a professional manner.
- You will work towards achieving or exceeding your sales targets and key performance indicators (KPIs).
- You will log all customer interactions and sales activities accurately in the CRM system to ensure follow-up and continuity.
What makes you a fit:
- Strong track record in sales / renew sales / upselling sales / existing customer sales
- Money Oriented
- Good at service skills , communication skills, well organized person, customer relation skils
- Fluent in English (7/10)
- You are coming from education / call center / hospitality / direct to customer / B2C industry as a service combine with sales person in one role
- Minimum 3 years of experience and bachelor degree
- You will work 6 days in a week with afternoon shift (Dayoff: Tuesday)
Whats on the offer:
- 4 commission schemes, 1 Sales and 3 incentive schemes for Service, giving you more opportunities to earn
- 3-month bonus protection to support your transition from your current company to ours
- Extra Incentive with monthly mini challenge (regular)
- Competitive basic salary with attendance allowance
